Important Information

Step by Step procedures:

• Call Insurance Company
• Call Claims number on Insurance card
• Make Claim with Insurance Co.
• Get Estimate (most cases multiple estimates are not needed and your insurance agency will guide you along the way)
• Get Insurance approval and bring in claim number
• Disassembly
• Order parts
• Structure repair
• Color matching
• Body repairs
• Paint Preparation
• Paint
• Reassembly
• Detailing
• Delivery

Before Getting your vehicle repaired:

• Your car is the second largest investment—preserve its value for safety
• Never drive a car that has damages as it can make it unsafe for you
• Ask that the insurance agent inspects your vehicle at Gentile’s Collision instead of having you visit their drive-in-claim centers
• There is no law saying that you have to obtain more than one estimate or appraisal
• You have the right to any repair shop and your insurance agent cannot make you go to any other one.
• Differences in repair estimates are common. A lower estimate may not include all the work that has to be done and they will tack it on later. If you have gotten a lower one, let us know about it so that we may explain our estimate.
• Make sure you choose a collision shop with necessary qualifications (i.e., I-CAR or ASE technicians)
• Ask what kind of replacement parts they intend to use. If they are OEM parts, then they are genuine manufacturer
• Ask about repair warranty
• Allow us to be the best shop for you by handling your claim with your insurance company